Privacy Policy
Effective date: 31 August 2026
The Ute Shop Pty Ltd ATF The Ute Shop Trust (ACN 153 583 601), trading as The Ute Shop, respects your privacy. This policy explains how we collect, hold, use and disclose personal information when you visit theuteshop.com.au, contact us, place an order, make a workshop booking, request a quote or otherwise deal with us.
Our contact details are:
The Ute Shop Pty Ltd ATF The Ute Shop Trust
ACN 153 583 601
4/43 Premier Cct, Warana QLD 4575
Phone: 07 5438 8204
Email: info@theuteshop.com.au
1. Personal information we collect
The information we collect depends on how you interact with us. It may include:
| Category | Examples |
|---|---|
| Contact details | Name, business name, postal or delivery address, telephone number and email address. |
| Order and payment information | Products ordered, transaction details, delivery information and payment status. Payment-card details are generally handled by our payment provider rather than stored by us. |
| Vehicle and fitment information | Vehicle make, model, year, variant, VIN where required, registration details where supplied, existing modifications, intended use and fitment photographs. |
| Workshop information | Appointment details, work requested, vehicle condition relevant to the job, job notes, invoices, warranty information and service communications. |
| Website and device information | IP address, browser, device type, operating system, pages viewed, referral source, cookie identifiers and interactions with our website. |
| Marketing preferences | Newsletter subscriptions, competition or promotion entries, communication preferences and unsubscribe requests. |
| Communications | Enquiries, feedback, reviews, social-media messages, call notes and correspondence with us. |
We do not intend to collect sensitive information unless it is reasonably necessary and you provide it to us. Please do not send sensitive personal information unless we ask you to do so.
2. How we collect information
We may collect personal information directly from you when you use our website, create an account, complete a form, contact us, place an order, book a workshop service, purchase goods, subscribe to marketing, participate in a promotion, leave a review, or communicate through social media, phone, email or in person.
We may also collect information from legitimate third parties, such as payment providers, delivery carriers, ecommerce and website-service providers, manufacturers or suppliers assisting with warranty or fitment, marketing providers and publicly available sources where appropriate.
3. Why we collect, use and disclose information
We may use and disclose personal information to:
- process orders, payments, delivery, collection, returns, warranty matters and workshop bookings;
- confirm product suitability, fitment, vehicle information and service requirements;
- communicate about enquiries, quotes, orders, bookings, product availability and support;
- administer our website, customer accounts, business records and security measures;
- improve our products, services, website, customer experience and marketing activities;
- send marketing communications where you have consented or where otherwise permitted by law;
- respond to complaints, protect our legal interests, prevent fraud and comply with legal obligations; and
- work with manufacturers, suppliers and service providers where reasonably necessary for the purposes above.
4. Direct marketing
We may send marketing communications about products, services, promotions, events or content that may be relevant to you where you have consented or where permitted by law. These messages may be sent by email, SMS, phone, mail or online advertising.
You can opt out at any time by using the unsubscribe link in an electronic message, replying as instructed in the message, or contacting us at info@theuteshop.com.au. Opting out of marketing does not prevent us from sending essential service, transaction, warranty or safety communications.
5. Cookies, analytics and online advertising
Our website may use cookies, pixels, analytics tools and similar technologies to operate the site, remember preferences, understand site use, measure advertising and improve user experience. These technologies may collect device, browser, IP-address and interaction information.
You can usually control cookies through your browser settings. If you disable cookies, some website functionality may not work as intended.
6. Who we may share information with
We may disclose personal information to trusted third parties where reasonably necessary, including:
- payment processors and financial institutions that process payments;
- freight, delivery and logistics providers;
- ecommerce, website hosting, cloud-storage, email, customer-support and IT providers;
- manufacturers, distributors, suppliers and warranty administrators;
- installers, contractors and professional advisers where relevant to the goods or services requested;
- marketing, analytics, advertising and review-service providers;
- government, regulatory, law-enforcement or dispute-resolution bodies where required or authorised by law; and
- an authorised representative or another person you ask us to deal with.
We do not sell personal information for money. We may disclose information as part of a business sale, restructure, merger or acquisition, subject to applicable law.
7. Overseas disclosures
Some service providers, technology platforms, suppliers or manufacturers may store or process information outside Australia. The countries involved may vary depending on the provider and the product or service involved.
Where we disclose information overseas, we will take reasonable steps to ensure that the recipient handles it consistently with applicable privacy requirements, unless an exception applies.
8. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, system protections, password controls, staff procedures and appropriate use of reputable service providers.
No method of online transmission or electronic storage is completely secure. If you are concerned about sending information online, please contact us by phone.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, for recordkeeping, warranty, accounting, dispute-resolution and legal-compliance purposes. When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.
9. Access and correction
You may ask to access or correct personal information we hold about you by contacting us at info@theuteshop.com.au. We may need to verify your identity before responding.
We will respond within a reasonable time. In limited circumstances permitted by law, we may refuse access or correction, or charge a reasonable fee for access. If this happens, we will explain our decision as required by law.
10. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us in writing at info@theuteshop.com.au with details of the issue. We will investigate and respond within a reasonable time.
If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. Information is available at www.oaic.gov.au.
11. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policy of any third-party site before providing personal information to it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with the effective date shown above.